We are seeking a Client Care Coordinator with proven experience in private duty home care . The ideal candidate must have direct experience handling private duty clients and working with leading home care agencies such as Senior Helpers , Right at Home , Comfort Keepers , or similar.
This role is vital to ensuring exceptional client service, regulatory compliance, and the smooth coordination of caregivers and care plans. The Client Care Coordinator will serve as the primary liaison between clients, families, caregivers, and internal teams to ensure personalized, compassionate, and high-quality care.
Conduct comprehensive in-home or virtual assessments to determine client needs and eligibility for services.
Develop, implement, and regularly update individualized care plans tailored to each client.
Educate clients and families on private duty services and MHHP requirements, including Medicaid eligibility and documentation processes.
Assign and match clients with qualified caregivers based on skillset, experience, and client preferences.
Provide caregivers with clear care instructions, client background, and ongoing case updates.
Monitor performance and provide support and training to caregivers as needed.
Serve as the ongoing point of contact for clients and their families.
Conduct routine check-ins and quality assurance visits to evaluate satisfaction and adjust care as needed.
Resolve client or family concerns with professionalism, empathy, and timely action.
Maintain accurate and up-to-date client records and care notes in compliance with agency policy and state regulations.
Ensure compliance with MHHP, HIPAA, and other applicable regulations.
Assist with audits, inspections, and quality assurance initiatives.
Experience:
Minimum 2–3 years of experience in private duty home care coordination (Sales) .
Direct work experience with agencies such as Senior Helpers, Right at Home, Comfort Keepers , or similar is required .
Prior experience managing or supporting clients under the Michigan Home Help Program (MHHP) is mandatory .
Education:
High school diploma or GED required; Associate’s or Bachelor’s degree in Health Administration, Social Work, Nursing, or a related field is preferred.
Skills:
Strong understanding of private duty care operations and Michigan Medicaid programs.
Excellent communication, time management, and interpersonal skills.
Proficiency in home care software systems (e.g., WellSky, ClearCare/AlayaCare, MatrixCare).
Detail-oriented with a client-focused mindset.
Privatus Care Solutions, a well-established provider of private nursing services, is searching for a part-time Weekend Scheduling Coordinator for our Burlington, MA location. This position will require a detail-oriented team member that genuinely enjoys helping people,...
...can be their best. Park Hyatt Beaver Creek is looking for a Restaurant Host. Greeters are responsible for welcoming and creating the... ...satisfaction. If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to the position of Greeter at...
...ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon... ...including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision...
...include but not limited to Consistently following SOPs outlined by Promotions and venue management. Actively market Self and the venue. Market both Light Nightclub and Daylight Beach Club during seasonal operation. Utilize network to drive guests into the...
...daily administrative and operational oversight and physical space management.Salary Range: $68,800 - $141,000 AnnualQualifications... ...managing patient services and nursing staff in a private medical practice or community clinic.+ Accounting skills to plan, prepare and...