Job Duties:

The Virginia Beach Housing Resource Center is seeking a professional, customer-focused Office Assistant II to serve as the first point of contact for customers, clients, and guests. This vital role requires exceptional communication skills, a welcoming demeanor, and the ability to represent the department with professionalism and care.

Key Responsibilities:

• Greet and direct guests, creating a positive, welcoming, and service-oriented environment.
• Answer and route incoming telephone calls to the appropriate staff member.
• Enforce front desk policies, including maintaining accurate records in the visitor management system.
• Provide accurate information to visitors and callers in accordance with City, department, and division policies.
• Collect required information and documentation from guests/clients and maintain organized records.
• Perform data entry, review documents for completeness, update spreadsheets, and manage both electronic and paper files.
• Receive, document, and process payments from clients and through the mail.
• Accept and process deliveries according to established procedures.
• Open, sort, and route incoming mail.
• Operate standard office equipment and utilize City-approved software applications, such as Microsoft Excel or comparable software.
• Prepare, file, scan, copy, and fax records, reports, and other materials as required.

This is a dynamic customer-facing role that requires:

• Strong de-escalation skills and professionalism in handling sensitive or difficult situations.
• The ability to remain flexible and adapt to changing priorities.
• The capability to effectively manage a busy lobby and coordinate a variety of tasks and workflows.

After successfully learning and demonstrating proficiency in all duties for at least six months, this position offers the opportunity to work remotely one day per week .

The full salary range for this position is $33,973.20 - $52,658.46. The starting salary of this position is at the minimum of the salary range ($33,973.20).

Official City Job Description:

Working Conditions:

Minimum Requirements:

MINIMUMS: High school or GED plus one year (1) of experience in fields providing the required knowledge, skills and abilities, such as clerical or office assistant; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Requires a passing score on typing test. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements:


DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required


Attachments Required:

Preferences:

Three (3) or more years of front office experience providing excellent customer service experience in person and by phone.
Four (4) or more years of experience working in Microsoft Office, including Word, Excel, and Outlook
Experience handling multiple assignments/projects
Experience working with diverse groups of people - including homeless, low/moderate income, families, seniors, and/or clients with mental health/substance abuse concerns.
Two (2) or more years of clerical/administrative support experience

Special Instructions:

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

V RS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.